Last updated: April 08,2026
This Delivery Policy explains how Runway Relay manages garment deliveries, scheduling expectations, customer responsibilities, and procedures related to unsuccessful delivery attempts.
By placing an order on Runway Relay, you agree to the delivery terms outlined below.
Runway Relay provides delivery within selected service areas.
Delivery availability depends on:
Delivery coverage areas may expand over time.
Customers select their preferred rental start date during checkout.
Runway Relay coordinates delivery to arrive on or before the confirmed rental start date whenever possible.
Delivery windows may vary depending on:
Customers will receive delivery confirmation details once the shipment is scheduled.
Customers must be available at the confirmed delivery location during the scheduled delivery window.
If the courier cannot complete delivery due to customer unavailability:
Runway Relay may:
Delivery delays caused by customer absence may affect rental eligibility for refunds.
Customers are responsible for providing accurate delivery details.
Runway Relay is not responsible for delays resulting from:
Additional delivery attempts may involve extra charges.
If delivery cannot be completed after one or more attempts due to customer-related issues:
Runway Relay may:
Refund eligibility will depend on the order status at the time.
Runway Relay aims to deliver garments before the rental start date whenever possible.
However, delivery timing may occasionally be affected by:
Customers are encouraged to select rental start dates that allow sufficient time before scheduled events.
Some deliveries may require confirmation upon receipt.
Customers must ensure someone is available to receive the garment at the delivery location.
Where available, contactless delivery options may be provided.
Customers remain responsible for the garment once delivery has been completed.
Customer responsibility for the garment begins once delivery has been successfully completed at the provided address.
Responsibility remains with the customer until the item is returned through approved Runway Relay return procedures.
If a customer receives an incorrect item:
they must contact Runway Relay Support immediately:
Runway Relay will arrange:
Incorrect items must not be worn.
Runway Relay is not responsible for delays caused by events outside reasonable operational control, including:
Where possible, Runway Relay will provide alternative solutions.
a. Where delivery cannot be completed on the scheduled delivery date due to customer unavailability, courier error, or other logistics failure, Runway Relay will contact the customer within twenty-four (24) hours to arrange an alternative delivery window
b. Where a garment is ultimately not delivered due to reasons within Runway Relay's control including courier failure, garment misdirection, or logistics error the customer is entitled to a full refund of the rental fee paid. Delivery charges are non-refundable where delivery was attempted and failed due to customer-side factors (unavailability, incorrect address), but the rental fee itself remains refundable for confirmed platform-side failures.
c. Where a customer has disclosed at booking, or recorded through customer support prior to delivery, that a rental is for a specific time-sensitive event, and Runway Relay fails to deliver before the event due to reasons within the platform's control, the customer will be entitled to a full refund of the rental fee regardless of whether the garment is subsequently available for collection.
a. Following any failed delivery attempt, Runway Relay will contact the customer within twenty-four (24) hours to arrange rescheduling. Where rescheduling is not possible within a timeframe that meets the customer's rental needs, Runway Relay will discuss alternative arrangements, which may include order substitution or cancellation with full refund.
Customers requiring delivery assistance may contact:
Our support team will assist with scheduling and delivery coordination where possible.
We appreciate you reaching out. Your request has been submitted successfully, and a member of our team will contact you shortly.
Your application is sent to admin. Once approved, you will be notified. After approval you can start delivery.
Please enter all sizes in inches.
Your request for product has been sent to admin. Once approved, you will be notified.
